Contact information

Last updated: September 4, 2026

How can I contact Luvamira?

What should I include when contacting customer support?

For questions about an order, return, refund, warranty claim, or delivery, include:

Your full name;
Your order number, if applicable;
The email address used to place the order;
A clear description of your question or issue; and
Relevant photos or video, if the issue concerns damage, a defect, an incorrect item, or a missing item.

Do not send passwords, complete payment card numbers, bank account credentials, or other unnecessary sensitive information by email.

Who operates Luvamira?

Legal business name:
White Pixel (Shenzhen) Technology Co., Ltd.

Registered address:
Room 45, 6th Floor, Building A, Wanhe Technology Building, Guangming District, Shenzhen

Where should I send a return?

The registered business address above is not automatically the authorized return address. Please do not send products to that address without contacting us first.

To request a return or warranty service, email support@luvamira.com and wait for return instructions. Unauthorized returns may not be accepted.

Please review our Return and Refund Policy for eligibility requirements, time limits, shipping responsibilities, and refund information.