Refund policy

Last updated: September 4, 2026

Return window: You may request a return within 30 days of delivery, subject to the eligibility requirements below.

For change-of-mind returns, customers are responsible for return shipping and any original shipping charge is non-refundable. If an item is verified as damaged, defective, incomplete, incorrect, or affected by another error on our part, Luvamira will cover the reasonable return shipping cost when a return is required.

Which products are eligible for return?

To qualify for a return, the product must be:

Unused and in its original condition;
Free from damage, stains, odors, pet hair, or signs of use;
Returned with all original components, accessories, inserts, and tags;
Returned in its complete and undamaged original packaging; and
Accompanied by valid proof of purchase.

Products returned without their complete original packaging, or products that show signs of use, washing, improper handling, or customer-caused damage, may not be accepted.

These condition requirements do not prevent you from making a claim for a product that arrived damaged, defective, incomplete, or incorrect.

How do I request a return?

Before sending anything back, email support@luvamira.com with:

Your order number;
The product you wish to return;
The reason for the return; and
Photos of the product and its packaging, if requested.

If your return is approved, we will provide return instructions. Please do not send products back without authorization, as unauthorized returns may not be accepted.

Who pays for a change-of-mind return?

For returns that are not caused by a defective product, shipping damage, an incorrect item, or another error on our part:

The customer is responsible for return shipping costs;
Original shipping charges, if any, are non-refundable; and
We recommend using a trackable shipping service, as Luvamira is not responsible for return packages lost or damaged in transit.

Orders that originally qualified for free shipping will not be charged retroactively if a return reduces the value of the items kept below the $49 free-shipping threshold.

What if an item arrives damaged, defective, incomplete, or incorrect?

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at support@luvamira.com. Include your order number and clear photos or video showing:

The product and the reported issue;
The shipping packaging;
The shipping label; and
Any visible transit damage.

Once the issue is verified, we may offer a replacement, refund, or another appropriate resolution. If a return is required because of a verified product defect, shipping damage, incorrect item, missing item, or another error on our part, Luvamira will cover the reasonable return shipping cost.

Are natural material variations considered defects?

Our dusters are made with natural feathers, wood, and other natural materials. Variations in color, texture, shape, density, length, grain, and overall appearance are normal and make each product unique.

A small amount of loose feather shedding, particularly when the product is new, is also normal. Natural variations and minor initial shedding are not considered defects.

Persistent or excessive shedding, a detached duster head, a broken handle, or a connection mechanism that does not function properly may qualify as a defect and will be evaluated under the 12-Month Limited Warranty below.

How and when are refunds issued?

Once your return is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges, if any, are non-refundable unless the return results from a verified error on our part.

Please allow 5–10 business days for your bank or payment provider to post the refund after it has been issued.

We reserve the right to reject a return or reduce the refund when the product is returned used, incomplete, damaged, or without its complete original packaging, to the extent permitted by applicable law.

12-Month Limited Warranty

Warranty period: 12 months from the date of delivery.

Luvamira warrants that its dusters will be free from defects in materials and workmanship under normal household use during the warranty period. This Limited Warranty applies only to the original purchaser and requires valid proof of purchase.

What does the 12-Month Limited Warranty cover?

Subject to inspection and verification, covered defects may include:

Excessive or persistent feather loss;
A duster head that becomes detached under normal use;
A handle that breaks under normal household use;
A loose or defective connection between the handle and duster head; or
A telescoping or locking mechanism that does not function properly, where applicable.

What does the 12-Month Limited Warranty not cover?

This Limited Warranty does not cover:

Minor initial feather shedding;
Natural variations in color, texture, density, shape, length, grain, or appearance;
Normal wear and tear;
Gradual reduction in fullness resulting from ordinary use;
Damage caused by misuse, neglect, accidents, excessive force, or improper storage;
Damage caused by incorrect washing, soaking, machine washing, heat, chemicals, or failure to follow the product care instructions;
Moisture damage, mold, pet damage, or pest damage;
Unauthorized repairs, alterations, or modifications;
Cosmetic damage that does not affect normal product function;
Products used for commercial, industrial, or rental purposes; or
Products purchased from an unauthorized seller.

How do I make a warranty claim?

To submit a warranty claim, email support@luvamira.com and provide:

Your order number or other valid proof of purchase;
A description of the problem;
Clear photos or video showing the defect; and
Any other information reasonably requested to evaluate the claim.

Please do not dispose of the product or return it before receiving instructions from us.

What remedy is available for a covered defect?

If we determine that the product has a defect covered by this Limited Warranty, we may, at our discretion:

Replace the defective product or component;
Provide an equivalent replacement if the original product is unavailable; or
Issue a full or partial refund.

If we require a covered defective product to be returned, Luvamira will cover the reasonable return shipping cost.

Replacement products do not restart the warranty period. They remain covered for the remainder of the original 12-month warranty period or for 30 days after replacement delivery, whichever is longer.

How does this warranty affect consumer rights?

This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state or jurisdiction.

Nothing in this policy is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded, restricted, or modified.